Your Jam Plug UK (YJPUK) is a UK based company, therefore we follow Europes' GDPR standards and policies regarding data protection.

Your Jam Plug customer privacy notice This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information How to complain Contact details Telephone 07938593047 Email shaneru@yourjamplug.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Website user information (including user journeys and cookie tracking) Information relating to compliments or complaints We collect or use the following information for service updates or marketing purposes:

Names and contact details

Marketing preferences Website and app user journey information We collect or use the following information for research or archiving purposes:

Names and contact details

Website and app user journey information Personal information used for administration of research We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Purchase or service history Relevant information from previous investigations Customer or client accounts and records Correspondence

Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from Directly from you Schools, colleges, universities or other education organisations Publicly available sources How long we keep information

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Section: Market Research & Data Insights 1. Data Collection & Purpose The Jam Plug collects community data through voluntary surveys and registration forms. This data is used to:

Improve our directory and event listing services.

Understand the needs of the roller-skating community.

Advocate for better skating infrastructure and facilities in the UK and Europe.

2. Anonymization & Aggregation When we share or sell "Industry Statistics" or "Market Reports" to third-party professionals (such as rink owners, brand manufacturers, or city planners), we follow a strict anonymization process. This means:

Your personal identifiers (name, email address, phone number) are stripped away.

Data is grouped together (e.g., "60% of respondents in London prefer indoor rinks").

We will never sell your individual contact details to third parties for marketing purposes without your explicit "opt-in" consent.

3. Right to Withdraw You may request that your individual survey responses be deleted from our database at any time by contacting us at support@yourjamplug.uk.

Our Retention schedule

Every year our event data is removed from public view (unless a separate agreement has been made with the event owner), and any data collected is cleared within 2 years from date of recipt.

How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint